Delivery of Legal Services
We will not accept new instructions unless we can do the work; we have back up and spare capacity and we keep that as a deliberate Policy ; we will never take on more work than we can properly handle.

All instructions are accepted on the basis of Best Practice prescribed by the Law Society of England & Wales and recently [since July 2007] the Solcitors Regulation Authority

Cancellation

You may cancel your instructions at any time on reasonable Notice ; what is reasonable will vary according to the precise circumstances of your case or matter . For a note of your precise rights you will need to refer to our Client Care Letter and any specific Contract of Services / Terns of Business that we may agree with you.

Any such Terms and Conditions which you may sign with us will not erode or lessen your Statutory rights or the right to go to Court or to refer us to the Legal Complaints Service or the Solicitors Regulation Authority.

We have procedures in place in all our client contracts which strongly advise Mediation and Conciliation

Returns and Refund Policy

We do not generally offer Refunds : Exceptionally this may apply - see below.

This is because the only thngs we sell are our time and our expertise which invariably reflect in the Value and Importance of the legal services we deliver ; if a client e.g. gets cold feet in a litigation matter or changes their mind about a property deal we are stil entitled to charge you for the work we have done to that point and its value and importance as well as it's potential value and importance - had we been able allowed to complete the matter.

We expect and wish all our Clients to be happy with our services. Please check out our Client Care Code by clicking here.

Our Complaints Procedure is availble to our clients on request

Cancellation Generally a Solicitor's retainer amounts to an Entire Brief which we must finish unless and until a precise exit strategy can be mutually agreed e.g for you to settle up with us to date and replace us with alternative Solicitors.

Exceptional Refunds continued : If a Litigious or Conveyancing or Commercial matter should became abortive for reasons which neither you nor your Solicitors could have prevented ; there may be - our emphases - an overpayment ; In this event we will - as a matter of course - present you with an Invoice and an Account of all monies handled in the usual way together with any costs or disbursement money which ( we say unusually) may due to be refunded to you.

Clients who paid by Credit / Charge Cards please note :

1. We make no charges for accepting payments on line from our clients
2. In the exceptional event ( see above) of a refund becoming due we reserve the right to refund such direct to the CardHolder's account i.e. the Account of the person who paid it [sometimes a friend or family member]
3. Again we will not make any e.g. "Refund" charge since the time and extra work will have been billed in our Final Invoice